• Full Time
  • MD

About Us:

ArmadaGlobal is a privately-held health care and insurance services firm located in Hunt Valley, MD. Our innovations in health advisory services and workforce benefits help solve some of the most pressing challenges in the health care benefit landscape.  Founded in 2005 on a 30+ year legacy in the insurance industry, ArmadaGlobal strives to bring transformational impact to our customers’ businesses and lives. We know how important it is to invest in our employees, which is why we were recognized in 2012 as one of the Best Places to Work by the Baltimore Business Journal.

Visit us online at www.armadaglobal.com

Summary:

Our Member Services Associates are responsible for resolving member inquiries regarding benefits, claims and coverage, while ensuring a world-class service experience.

Responsibilities:

  • Answer questions and resolve issues based on phone calls and other member inquiries
  • Document and track contact with members
  • Educate members on our self-service options
  • Exceed our members service expectations
  • Exhibit flexibility necessary to ensure customer focused quality
  • Perform other duties as assigned

Qualifications:

  • Positive professional attitude required
  • Excellent verbal and written communication skills
  • Time management and organizational management skills
  • Strong problem-solving skills
  • Ability to work independently and as part of a team in a fast-paced work environment
  • Technical skills and computer literacy
  • Customer service experience in a transaction based environment such as a call center or retail location preferred

Benefits

  • ArmadaGlobal offers a comprehensive compensation and benefits plan that includes the following:
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Paid Time Off
  • 401k
  • Short and Long-Term Disability

 

Apply URL: https://workforcenow.adp.com/jobs/apply/posting.html?client=armadacg&jobId=188618&lang=en_US&source=CC3