Member Services Associate

/Member Services Associate

Member Services Associate

ArmadaGlobal

Summary:

Our Member Services Associates are responsible for resolving member inquiries regarding benefits, claims and coverage, while ensuring a world-class service experience.

Responsibilities:

  • Answer questions and resolve issues based on phone calls and other member inquiries
  • Document and track contact with members
  • Educate members on our self-service options
  • Exceed our members service expectations
  • Exhibit flexibility necessary to ensure customer focused quality
  • Perform other duties as assigned

Qualifications:

  • Positive professional attitude required
  • Excellent verbal and written communication skills
  • Time management and organizational management skills
  • Strong problem-solving skills
  • Ability to work independently and as part of a team in a fast-paced work environment
  • Technical skills and computer literacy
  • Customer service experience in a transaction based environment such as a call center or retail location preferred

Benefits

ArmadaGlobal offers a comprehensive compensation and benefits plan that includes the following:

  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Paid Time Off
  • 401k
  • Short and Long-Term Disability
2018-04-16T13:08:45+00:00 April 3rd, 2018|Comments Off on Member Services Associate