Specialty Care Consultant

/Specialty Care Consultant

Specialty Care Consultant

ArmadaHealth

Summary:

ArmadaHealth is seeking a full-time Specialty Care Consultant that provides high-touch customer service and helps our members navigate to the best and most expert specialty physicians available.  The Specialty Care Consultant is the primary liaison with our members and obtains the responsibility to deliver highly qualified specialist recommendations that match a member’s diagnosis and medical needs.  The SCC is expected to maintain confidentially while working in a fast-paced environment with the ability to handle multiple tasks.

Responsibilities:

  • Provide competent, efficient and caring clinical navigation services for members and their families
  • Serve as the single point of contact for each member
  • Conducts a comprehensive phone intake (or through other technology channel) with a member to thoroughly understand the medical condition, diagnosis, and the specific needs the member has for a specialty navigation (including insurance, geography, gender and language needs)
  • Performs a search inside and outside of the database for qualified specialists that match the member’s medical condition
  • Interacts professionally and empathically with members in addition to the clinical staff and physician’s offices
  • Effectively and efficiently tracks the care delivery process for each member through appropriate documentation and attention to detail
  • Utilize clear and concise documentation when documenting in the clinical record

Qualifications:   

  • Registered Nurse or Medical Social Worker advantageous
  • Undergraduate degree or clinical certification
  • 1-3 years of experience in clinical environments or case management
  • Excellent verbal and written communication skills required including the ability to adjust communications for a specific audience
  • Ability to understand and assemble medical and clinical information
  • Outstanding time management skills and a proactive approach to meeting client needs
  • Comfortable working with diverse groups of people
  • Proficient in Microsoft Word, Excel, and Outlook
  • Able to work well in a team environment
  • Lift 10-50 pounds

 Benefits:

ArmadaHealth offers a comprehensive compensation and benefits plan that includes the following:

  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Paid Time Off
  • 401k
  • Short and Long-Term Disability

 

2018-01-31T13:30:54+00:00 January 31st, 2018|Comments Off on Specialty Care Consultant