This is a full-time position that provides professional and administrative support to the Account Management Department of ArmadaHealth. This person will directly report to the Account Manager for supervision purposes.  The Account Coordinator works closely with the Account Management team to ensure client expectations and internal needs are met while abiding to the service model. This position is primarily responsible for, but not limited to, plan set-up/plan management, collection/organization of client documents, member eligibility maintenance, data entry/accuracy, analysis and report preparation.


  • Respond to a variety of client inquiries, from operational to informational; including day-to-day contact on the Service and Support shared mailboxes
  • Input, maintain and update new and existing client information in database, i.e.: contact names, address, emails, telephone numbers
  • Work with Implementation Manager and clients during implementation process; including but not limited to: paperwork distribution, collection, and coordination of onboarding meetings
  • Create plans for new clients and update as appropriate throughout their lifecycle
  • Coordinate with Account Manager to maintain integrity of clients’ plan and enrollment information and changes throughout plan year
  • Assist in gathering member eligibility and report on it as needed
  • Support Account Manager in resolving internal operational issues per client account
  • Partner with Account Manager to make sure every client contact/inquiry/request has been attended to
  • Work closely with Accounting department when bringing on new clients and monthly for client invoices
  • Such other duties or tasks to assist the department of organization as the supervisor may deem necessary


  • Must be proficient in MS Word, Excel, and Outlook
  • Excellent verbal and written communication skills required
  • A professional appearance and telephone manner is essential
  • Must have a good command of the English language, oral, and written
  • Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks
  • Ability to maintain confidentially
  • Needs to be receptive to and accepting guidance from others
  • Ability to deal with difficult people and problems
  • Able to work well in a team environment
  • Able to work in a diverse group of people
  • Background with Salesforce is a bonus
  • Background in Accounting/Billing is a bonus

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