Account Coordinator

/Account Coordinator

Account Coordinator

ArmadaCare

Summary:

The Account Coordinator works closely with the Account Management team to ensure client expectations are met while abiding to the service model.  This position is primarily responsible for, but not limited to, plan implementation, base plan management, maintenance of book of business, data entry/accuracy, analysis and report preparation.

 Responsibilities:

  • Respond to a variety of broker and client inquiries, from operational to informational; including day-to-day contact on the Broker and Client Services support lines
  • Input, maintain and update new and existing client and broker information in database, i.e.: contact names, address, emails, telephone numbers
  • Work with clients and brokers to manage implementation process; including but not limited to: paperwork distribution, collection, client education and coordination of onboarding presentations
  • Implement new clients, create and update plan
  • Coordinate with Enrollment Coordinator and Renewal Coordinator to maintain integrity of clients’ plan and enrollment information and changes and renewal and throughout plan year
  • Report as needed on new business and growing block of business
  • Resolve operational issues, acting as liaison between brokers and Armada’s internal operations team
  • Responsible for group terminations, researches internally and externally to ensure accurate terminations of policy on behalf of the carrier
  • Maintain relationships with brokers, clients, and carriers
  • Partner with Account Manager to make sure every client contact/inquiry/request has been attended to
  • Create/maintain monthly renewal spreadsheets for group and individual policies
  • Create, update, maintain or terminate groups
  • Process entire renewal implementation process for each policy that renews each month

Qualifications:

  • Must be proficient in MS Word, Excel, and Outlook
  • Excellent verbal and written communication skills
  • A professional appearance and telephone manner
  • Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks
  • Need to be receptive and accepting of guidance from others
  • Must be able to maintain confidentially
  • Must have an ability to deal with difficult people and problems
  • Must be able to work well in a team environment with a diverse group of people

To apply for this job please visit workforcenow.adp.com.

2018-12-11T13:03:54+00:00December 5th, 2018|Comments Off on Account Coordinator